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USA CONTACT
- The USA CONTACT is specifically designed for contact center services and enables federal agencies to obtain high quality, state-of-the-art, cost-effective contact center solutions in a timely manner to better serve the public. Whether the need is for ongoing routine contact center services or for emergency situations where every minute counts in standing up a center, USA CONTACT can assist.
* Multiple-award, indefinite delivery, indefinite quantity (IDIQ) contract vehicle
* Two-year base with four two-year options
* $2.5 billion program ceiling
* Orders issued using procedures in FAR 16.505
Federal Contracting Officers who wish to use USA CONTACT must receive training and be granted a Delegation of Procurement Authority (DPA) prior to awarding task orders. Click here to learn more about an online training course on receiving USA CONTACT Delegation of Procurement Authority.
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