GSA Federal Acquisition Service
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For general questions, contact:
Stacy Williams
Phone: (202) 708-8296
E-mail: stacy.williams@gsa.gov

Services | Technology Services
Contact (Call) Center Services - USA CONTACT
USACON USA CONTACT - The USA CONTACT is specifically designed for contact center services and enables federal agencies to obtain high quality, state-of-the-art, cost-effective contact center solutions in a timely manner to better serve the public. Whether the need is for ongoing routine contact center services or for emergency situations where every minute counts in standing up a center, USA CONTACT can assist.

* Multiple-award, indefinite delivery, indefinite quantity (IDIQ) contract vehicle
* Two-year base with four two-year options
* $2.5 billion program ceiling
* Orders issued using procedures in FAR 16.505

Federal Contracting Officers who wish to use USA CONTACT must receive training and be granted a Delegation of Procurement Authority (DPA) prior to awarding task orders. Click here to learn more about an online training course on receiving USA CONTACT Delegation of Procurement Authority.

USACON Category list:

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Category Description
USA CONTACT USA CONTACT - The USA CONTACT Program is comprised of seven (7) multiple-award, indefinite-delivery, indefinite-quantity (MA-IDIQ) contracts. USA CONTACT is specifically designed for contact center services and enables federal agencies to obtain high quality, state-of-the-art, cost-effective contact center solutions in a timely manner to better serve the public. Whether the need is for ongoing routine contact center services or for emergency situations where every minute counts, USA CONTACT offers a full range of contact center services, tools, and applications for federal agencies. USA CONTACT has a 2-year base period with four 2-year options and is valued at $2.5 billion. FAR Subpart 8.4 is not applicable. Orders issued under USA CONTACT use the ordering procedures in FAR 16.505. Federal contracting officers who wish to use USA CONTACT must receive training and be granted a delegation of procurement authority (DPA) prior to awarding task orders. Click here to learn more about receiving a USA CONTACT Delegation of Procurement Authority.