GSA Federal Acquisition Service
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FAS National Customer Service Ctr
Phone: 1-800-488-3111
E-mail: ncsccustomer.service@gsa.gov

MAS Multiple Award Schedule
Information Technology - IT Solutions
Category Description
561422 Automated Contact Center Solutions (ACCS) ACCS is defined as any combination of products, equipment, software and/or services that are required to establish and maintain contact center capabilities managed by the contractor for an agency. These include a wide range of automated and attended managed solutions that allow agencies to respond to inquiries from the public. Permissible offerings under this SIN may include any technologies or services required to deliver and support ACCS to agencies, including but not limited to: • Technology: Automated services to include but not limited to Artificial Intelligence (AI), Chat Bots, Robotic Process Automation, Interactive Voice Response (IVR), Voice/Speech Recognition, Text-to-Speech, Voicemail, Callback, Web Callback, Email Delivery, Hosted Online Ordering, Hosted Email Web Form, Hosted FAQ Service, etc.

NOTE: Subject to Cooperative Purchasing
27 contractors

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Contractor       Contract # Phone City, State Socio-
Economic
Contractor T&Cs
/Pricelist
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ACCENTURE FEDERAL SERVICES LLC GS-35F-540GA 571-414-4033 ARLINGTON ,VA o
AT&T CORP. 47QTCA18D00JG 5713544096 OAKTON ,VA o
AVAYA FEDERAL SOLUTIONS, INC. GS-35F-0156V (703) 376-2063 FAIRFAX ,VA o
AVILAMB, INC. 47QTCA20D00BG 4127225967 ARLINGTON ,VA s/d
BLACK TURTLE SERVICES, LLC GS-35F-411CA 2024609859 FALLS CHURCH ,VA s/w/wo
CARAHSOFT TECHNOLOGY CORPORATION GS-35F-0119Y (703)871-8500 RESTON ,VA o
COGNOSANTE LLC GS-35F-0201R 480-481-5914 FALLS CHURCH ,VA o
COGNOSANTE MVH, LLC 47QTCA19D00AJ 7032066079 FALLS CHURCH ,VA o
CSRA LLC GS-35F-393CA (571)446-5340 FALLS CHURCH ,VA o
DEBORGEM ENTERPRISES INCORPORATED 47QTCA19D00DT 5409989182 FREDERICKSBURG ,VA s/dv/d/h
DISABLED VETERANS CALL CENTER, LLC 47QTCA20D00BM 814-651-0720 ERIE ,PA s/dv/d
ETHOSIQ L.L.C. 47QTCA20D008X 281-630-0112 HOUSTON ,TX s/v
FILIUS CORPORATION GS-35F-106DA 703-825-8330 CENTREVILLE ,VA s/w/wo/d
ICF INCORPORATED, L.L.C. GS-35F-328DA 703-934-3632 FAIRFAX ,VA o
INSPIRITEC, INC. 47QTCA19D00JG 2154463141 PHILADELPHIA ,PA o
ITCON SERVICES LLC GS-35F-0545X 202-660-1263 WASHINGTON ,DC s/d
KORES LLC 47QTCA19D007Z 240-401-6321 CENTREVILLE ,VA s/w/wo/d
LEIDOS, INC. GS-35F-116AA (571) 526-6899 RESTON ,VA o
MAXIMUS FEDERAL SERVICES, INC. GS-35F-685GA 7037205894 FALLS CHURCH ,VA o
PALMETTO GBA, LLC GS-35F-0462V 803-763-5766 COLUMBIA ,SC o
PERSPECTA ENTERPRISE SOLUTIONS LLC GS-35F-146DA 703/636-9816 HERNDON ,VA o
POSITIVEPSYCHE.BIZ CORP 47QTCA19D00A4 540-446-3164 BALTIMORE ,MD s/d/8a/h
SALIENT FEDERAL-SGIS, INC. GS-35F-0609S 7038918063 MCLEAN ,VA o
SAVILINX, LLC 47QTCA20D0009 207-607-4433 BRUNSWICK ,ME s/w/wo/ew/d/h
SENTURE, LLC GS-35F-0623R 606-877-6670 LONDON ,KY s
SYSTEMS INTEGRATION, INC. GS-35F-295DA 240-764-1093 HYATTSVILLE ,MD s
ZEIDERS ENTERPRISES, INC. 47QTCA19D00JC 703-496-6000 WOODBRIDGE ,VA o