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GSA Federal Acquisition Service
Banner Home GSA Advantage

For general questions, contact:
FAS National Customer Service Ctr
Phone: 1-800-488-3111
E-mail: ncsccustomer.service@gsa.gov

MAS Multiple Award Schedule
Information Technology - IT Solutions
Category Description
561422 Automated Contact Center Solutions (ACCS) 561422 Automated Contact Center Solution (ACCS) is defined as any offering utilized to establish and maintain contact center capabilities for an agency. The offering may consist of one or more of the following: products, equipment, software, labor and/or services. Permissible offerings under this SIN may include any technologies or services required to deliver and support an ACCS for an agency, including but not limited to: Artificial Intelligence (AI), Chat Bots, Robotic Process Automation, Interactive Voice Response (IVR), Voice/Speech Recognition, Text-to-Speech, Voicemail, Callback, Web Callback, Email Delivery, Hosted Online Ordering, Hosted Email Web Form, Hosted FAQ Service, etc.

NOTE: Subject to Cooperative Purchasing
68 contractors

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Contractor       Contract # Phone City, State Socio-
Economic
Contractor T&Cs
/Pricelist
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ZEIDERS ENTERPRISES, INC. GS-02F-0234W 703-496-9008 WOODBRIDGE ,VA o
AT&T CORP. 47QTCA18D00JG 301-266-1682 VIENNA ,VA o
STEERBRIDGE STRATEGIES LLC 47QTCA21D00BE 703-919-8221 VIENNA ,VA s/dv
NUAXIS LLC GS-35F-0361T 703-481-7400 VIENNA ,VA o
ITCON SERVICES LLC GS-35F-0545X 202-660-1263 VIENNA ,VA s/d
ORBLOGIC INC 47QTCA22D004Z 860-983-5704 STERLING ,VA s/d
TECHOP SOLUTIONS INTERNATIONAL, INC. GS-10F-030CA 7037896237 STAFFORD ,VA s/dv
CARAHSOFT TECHNOLOGY CORP 47QSWA18D008F 703-871-8500 RESTON ,VA o
SOS INTERNATIONAL LLC GS-00F-093CA 703-475-1757 RESTON ,VA o
LEIDOS, INC. GS-35F-116AA (571) 526-7085 RESTON ,VA o
INONDE, LLC 47QTCA20D00CW 7038351861 MCLEAN ,VA s/v/d
MAXIMUS FEDERAL SERVICES, INC. GS-35F-685GA 7036383485 MCLEAN ,VA o
SERCO INC 47QTCA19D0065 703.263.6671 HERNDON ,VA o
NAVIENT BPO LLC 47QTCA20D00ER 7039846669 HERNDON ,VA o
SINGLECOMM LLC 47QTCA24D0024 8005108010 HENRICO ,VA s/v
DEBORGEM ENTERPRISES INCORPORATED 47QTCA19D00DT 5409989182 FREDERICKSBURG ,VA s/dv/d
COGNOSANTE MVH LLC 47QTCA19D00AJ 7032066079 FALLS CHURCH ,VA o
COGNOSANTE, LLC GS-35F-0201R 7032066128 FALLS CHURCH ,VA o
GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. GS-35F-393CA 703-995-3733 FALLS CHURCH ,VA o
AVAYA FEDERAL SOLUTIONS, INC. GS-35F-0156V (703) 376-2075 FAIRFAX ,VA o
SALIENT FEDERAL-SGIS INC GS-35F-0609S 703-891-8356 FAIRFAX ,VA o
ICF INCORPORATED, L.L.C. GS-35F-328DA 703-934-3632 FAIRFAX ,VA o
PERATON ENTERPRISE SOLUTIONS LLC GS-35F-146DA 571/521-7729 CHANTILLY ,VA o
THE PROVIDENCIA GROUP LLC 47QSWA20D001D 571-223-4545 ASHBURN ,VA o
MCI COMMUNICATIONS SERVICES LLC GS-35F-0382T 7034318352 ASHBURN ,VA o
DELOITTE CONSULTING LLP 47QRAA18D001P 703-251-1143 ARLINGTON ,VA o
AVILAMB INC 47QTCA20D00BG 4127225967 ARLINGTON ,VA s/d
ACCENTURE FEDERAL SERVICES LLC GS-35F-540GA 571-467-5267 ARLINGTON ,VA o
CONNECT CENTRIC, LLC 47QTCA20D006U 410-988-3966 ALEXANDRIA ,VA s/w/wo/ew/d/h
MIRAND RESPONSE SYSTEMS, INC. 47QRAA22D003M 281-579-4485 HOUSTON ,TX s/w/wo
ETHOSIQ LLC 47QTCA20D008X 281-630-0112 HOUSTON ,TX s/v
COMMUNICATION SERVICE FOR THE DEAF, INC. 47QTCA23D000M 833-682-7630 AUSTIN ,TX o
CGS ADMINISTRATORS, LLC       GS-00F-246DA 615-782-4532 NASHVILLE ,TN o
DAKOTA PERFORMANCE SOLUTIONS, INC. 47QTCA23D00B3 605-357-4747 SIOUX FALLS ,SD s/d
PALMETTO GBA, LLC 47QSMA20D08PV 803-763-5766 COLUMBIA ,SC o
M DAVIS AND COMPANY INC 47QRAA21D005Q (215) 790-8911 PHILADELPHIA ,PA s/d/h
INSPIRITEC INC 47QTCA19D00JG 2154463141 PHILADELPHIA ,PA o
DISABLED VETERANS CALL CENTER LLC 47QTCA20D00BM 814-651-0722 ERIE ,PA s/dv/d
PEARL INTERACTIVE NETWORK, INC. 47QTCA21D001A 6142582943 COLUMBUS ,OH s/w/wo/h
COMPU-PHONE VOICE & DATA, INC. 47QTCA23D0070 (718)230-9292 BROOKLYN ,NY s/w/wo/d
CONVERGEONE GOVERNMENT SOLUTIONS, LLC 47QTCA22D000L 202.788.6079 BUDD LAKE ,NJ o
EPSILON INC GS-35F-0340Y 828-398-5400 WEAVERVILLE ,NC s/dv/d
DEDALUS HEALTHCARE NA LLC 47QTCA23D002R 917-562-5847 KANSAS CITY ,MO o
SAVILINX, LLC 47QTCA20D0009 (207) 607-4433 BRUNSWICK ,ME s/w/wo/ew/d/h
SOKAT CONSULTING LLC 47QTCA21D005M 917-288-7250 WOODSTOCK ,MD s/w/wo/ew/d/8a/8aS
NEWWAVE TELECOM AND TECHNOLOGIES, INC. GS-35F-152AA 410-450-4798 WINDSOR MILL ,MD o
JBS INTERNATIONAL, INC. 47QRAA18D00AE (240) 645-4529 ROCKVILLE ,MD o
IQ SOLUTIONS, INC. GS-00F-083CA 301-984-1471 NORTH BETHESDA ,MD o
UVS INFOTECH LLC. 47QTCA21D00B7 301-725-4500 LAUREL ,MD s/d/8a
SYSTEMS INTEGRATION, INC. GS-35F-295DA 443-956-7634 HYATTSVILLE ,MD s
DIGITAL MANAGEMENT LLC 47QTCA20D00AD 7036233660 BETHESDA ,MD o
POSITIVEPSYCHEBIZ CORP 47QTCA19D00A4 540-446-3164 BALTIMORE ,MD s/d/8a/h/8aS
SERVBEYOND SOLUTIONS LLC 47QTCA23D001Z 3012759993 BALTIMORE ,MD s/d/8a/h/8aS
INTEGRATIVE SCIENCES LLC 47QSMA20D08QQ 617-438-5635 LOWELL ,MA s/w/wo/ew/d/8a/8aS
KECH INC 47QTCA22D004F 7046587595 WILLIAMSBURG ,KY s/w/wo/ew/h
SENTURE LLC GS-35F-0623R 606-877-6670 LONDON ,KY o
STEEL CLOUD SOLUTIONS LLC 47QTCA22D006V (913)558-3890 OLATHE ,KS s/d    
NATIONAL GOVERNMENT SERVICES, INC. GS-35F-0674T 317-315-0364 INDIANAPOLIS ,IN o
GROUP O INC 47QRAA19D00AD 309-736-8313 MILAN ,IL o
TITAN FACILITIES, INC. 47QTCA19D00JF 850-897-8103 DESTIN ,FL s/dv/d
TACTIS, LLC 47QRAA18D00F9 (301) 526-8255 WASHINGTON ,DC s
TMAX GOVERNMENT SOLUTIONS LLC 47QTCA22D00BD 202-270-3689 WASHINGTON ,DC s/dv/d
TTEC GOVERNMENT SOLUTIONS LLC GS-35F-151GA 201-485-7094 GREENWOOD VILLAGE ,CO o
6E TECHNOLOGIES, LLC 47QTCA22D006C 303-417-6332 DENVER ,CO s/w/wo/ew/d/h
GLOBAL TECHNOLOGY SOLUTIONS, LLC 47QTCA22D000A 7044565012 UPLAND ,CA s/d
TECHNICAL COMMUNITIES, INC.
(DBA: TECHNICAL COMMUNITIES INC)
GS-35F-0311R (888) 665-2765 SAN MATEO ,CA s
FILIUS CORPORATION GS-35F-106DA 703-825-8330 SAN JOSE ,CA s/w/wo/d
BRIGHT PATTERN INC 47QTCA22D00CK 925-549-1134 PLEASANTON ,CA s



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