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Employee Relations This function is the design, development and implementation of programs to ensure mission effectiveness through employee accountability. Programs should strive to maintain an effective employer-employee relationship that balances the agency's needs against its employees' rights. The function includes the following sub-functions: A.7.1 Employee Accountability for Conduct and Performance; A.7.2 Administrative Grievances and Third-Party Proceedings; and A.7.3 Reasonable Accommodation Programming. <a href=" https://www.opm.gov/services-for-agencies/hr-line-of-business/hc-business-reference-model/#:~:text=The%20Federal%20Human%20Capital%20Business,via%20working%20groups%20and%20reviews.">OPM Federal Human Capital Business Reference Model</a>